Service workflow
Buttons and staff requests activate rules, repeat audio when needed and close cleanly when acknowledged.
Service alerts, sensors and response accountability
ServiceAlert
A local appliance that turns service buttons, schedules, RemoteAgent requests and sensor events into PA announcements, scored response workflows and operational history managers can use.
- Buttons
- activated, acknowledged and timeout tracking
- Sensors
- temperature, leak, asset and device telemetry
- Reports
- response scores, history graphs and exports
Platform promise
Built for locations that need the floor, counter and back room to keep moving.
The portal handles setup, users, branding, provisioning and visibility. The appliance handles the real work: button activations, sensor readings, scheduled rules, audio jobs, health snapshots and a durable local queue.
Sensor intelligence
Temperature, humidity, water, asset, motion, distance, power and other readings are captured over time.
Operations visibility
Dashboards, scorecards, history graphs, API logs and diagnostics show what happened and when.
Response scoring
Measure the service loop from activation to acknowledgement or timeout.
Every button workflow uses plain language your client already understands: activated when pressed, acknowledged when cancelled by long press, and timeout when the configured playback or expiration window completes.
Activated
The timer starts as soon as the first announcement is played, so scoring follows the real customer experience.
Acknowledged
A long press closes the active event, records the response time and assigns the configured score.
Timeout
If the workflow reaches its maximum plays or expiration window, the event closes as a timeout.
Configurable scoring bands
5 pts <= 60s
4 pts <= 90s
3 pts <= 120s
2 pts <= 150s
1 pt <= 180s
0 pts > 180s
Sensor intelligence
More than buttons: capture the environment, assets and risks around the service workflow.
ServiceAlert now has room for any device class that matters on site. Sensors can be provisioned by type, shown in focused tabs and saved into flexible history logs for later rules, trends and predictive analytics.
Temperature
Humidity
Water leak
Assets
Motion
Vibration
Distance / fill
Weight
Power
Door contact
Air quality
Panic alerts
Staff alerts
Light
Flow / pressure
Temperature, humidity, battery and signal timelines for coolers, dining areas, offices and stock rooms.
Leak, moisture and sump alerts can become audio announcements, staff messages or escalations.
Track carts, mobile equipment, high-value tools or delivery assets with status and last-seen history.
Motion, panic buttons, staff alerts and door contact data help drive faster response workflows.
TOF distance sensors can watch trash levels, bins, product shelves or fill levels that need action.
Voltage, current, power, frequency and energy telemetry creates a path toward equipment analytics.
Operations console
Provision, assign, announce, monitor and report from one protected portal.
The backend gives installers and site managers the tools they need without exposing the underlying hardware details. Super admins can control approved models, customer-facing names and whether unknown devices are visible during setup.
Discover hardware, assign types, split multifunction sensors and keep mesh, buttons and sensors organized.
Lock down which device families can be paired and map models to clean customer-facing product names.
Configure plays, intervals, expiration behavior, dynamic text, audio files and cancellation behavior.
See buttons, sensors, mesh, warnings, schedules, active rule runs and audio queue state at a glance.
Run upgrade checks, inspect database state, review service health and verify the appliance is ready.
Keep super admin tools restricted while giving operators simple menus for daily work.
Voice and audio
Human-friendly announcements with a cache-first audio workflow.
Service events, schedules, RemoteAgent messages and sensor rules all feed the same audio pipeline. Use local voices for appliance-first operation, enable cloud voices when available, and cache rendered messages.
- Play audio immediately, repeat at controlled intervals and expire active runs cleanly.
- Use local, OpenAI, ElevenLabs or VoiceAgent options depending on the deployment.
- Preview, test, replay, edit and delete audio from the portal.
- Monitor waiting, playing, activated and failed jobs from the dashboard.
Reporting and integrations
Operational data for managers, audits, exports and future analytics.
Reporting covers button events, response scores, response times, RemoteAgent submissions, audio playback, device health, sensor history and rule usage. API tokens can be scoped so clients can query only the data they need.
RemoteAgent
Send rule-based announcements from a Windows PC or Mac.
RemoteAgent runs in the tray or menu bar, connects to this appliance API, and lets staff send selected rules with typed text from a quick popup. Templates can turn a department, order number, associate name or service request into a complete announcement.
API endpoint: https://servicealert.net/api/v1
- Install RemoteAgent for Mac or Windows.
- Paste the API endpoint above, or click Scan.
- Login with a portal user to create a RemoteAgent token, or paste an API token with rule permissions.
- Select a rule, save, then use the tray/menu bar popup to send text.
Installers and setup
Give staff a simple download path and keep advanced setup behind the portal.
The homepage can be served from the appliance address, so RemoteAgent users already know the endpoint. Admins can still manage tokens, CORS, rules, audio engines, hardware controls, branding and diagnostics after login.
Install, enter the appliance endpoint, sign in or paste a token, select a rule and start sending requests.
Product name, colors, sidebar, footer text, device labels and role menus can be tuned for each deployment.
Schema checks, service health, API requests, audio jobs, rule runs and database tools live behind admin access.